Frequently Asked Questions
When will my order arrive?
Custom orders: allow 4 weeks from payment.
Product orders: allow 2 weeks.
Do you have a deadline? Contact Us, we may be able to prioritise your order.
Can my old jewellery be recycled by David?
It's not always practical or economical though.
Yes: Gold; 18ct, 22ct, 24ct, Bullion
Maybe: Gold nuggets (only if clean alluvial pieces)
No: Silver, 9ct Gold
(note ALL metals are recyclable, consider selling 9ct gold items to
a local gold merchant and putting the proceeds toward a new DN piece!)
Can I order a Custom design?
Yes! David enjoys working with you to make something you’re dreaming of.
Upfront payment is required.
If its something outside of his abilities, he can make a recommendation.
For an initial enquiry, Contact Us. Feel free to send photos or drawings of your ideas.
Skype calls are welcome too. Melbourne folks; you might like to meet with David in person- arrange a meeting. (Please note, David's studio is closed to the public at this time)
Can I Return or Exchange my order?
Returns / Exchanges are accepted under the following conditions:
-Contact Us within 14 days of original purchase
-Item is in an undamaged condition, in original packaging.
-Buyer is responsible for any costs of, and safe arrival of, return shipping.
-Custom orders, modified items and sale items are a non-returnable final sale.
What if my jewellery is damaged?
David Neale Jewellery is guaranteed against manufacturing/design/material faults and defects, including shipping damage.
If, after you've worn your jewellery, it gets damaged, or a part gets lost;
Contact Us for our reasonably priced repair service.
Avoid bending your jewellery, this will lead to breakage!
Store in a dry place when not in use.
Do not use abrasive products to clean your jewellery!
Clean with warm soapy water and a soft cloth.
Do not spray perfume on painted finishes or organic materials such as bone or wood.
Changes to the colour of metal may be a natural patina,
Contact Us for specific advice.