Frequently Asked Questions

When will my order arrive?

Custom orders: allow 4 weeks from payment.

Product orders: allow 2 weeks.

Do you have a deadline? Contact Us, we may be able to prioritise your order.

 

Can my old jewellery be recycled by David?

Maybe! its not always practical or economical though.

Yes: Gold; 18ct, 22ct, 24ct, Bullion 

Maybe: Gold nuggets (only if clean alluvial pieces)

No: Silver, 9ct Gold

(note ALL metals are recyclable, consider selling 9ct gold items to 

a local gold merchant and putting the proceeds toward a new DN piece!)

 

Can I order a Custom design?

Yes! David enjoys working with you to make something you’re dreaming of.

Upfront payment is required. 

If its something outside of his abilities, he can make a recommendation.

For an initial enquiry, Contact Us. Feel free to send photos or drawings of your ideas.

Skype calls are welcome too. Melbourne folks; you might like to meet with David in person- arrange a meeting. (Please note, David's studio is closed to the public at this time)

 

Can I Return or Exchange my order?

Returns / Exchanges are accepted under the following conditions:

-Contact Us within 14 days of original purchase

-Item is in an undamaged condition, in original packaging.

-Buyer is responsible for any costs of, and safe arrival of, return shipping.

-Custom orders, modified items and sale items are a non-returnable final sale.

 

What if my jewellery is damaged?

David Neale Jewellery is guaranteed against manufacturing/design/material faults and defects, including shipping damage.

If, after you've worn your jewellery, it gets damaged, or a part gets lost;

 Contact Us for our reasonably priced repair service.

 

Care advice

Avoid bending your jewellery, this will lead to breakage!

Store in a dry place when not in use.

Do not use abrasive products to clean your jewellery!

Clean with warm soapy water and a soft cloth.

Do not spray perfume on painted finishes or organic materials such as bone or wood.

Changes to the colour of metal may be a natural patina,

Contact Us for specific advice.